[skitt]

So, I've been having some issues with steam as I just moved in as a freshmen at UCF on Friday. When I first got here and got the computer set up, I got the internet working and what not, but my Steam didn't work. I talked to some friends, who apparently had the same issue, and fixed it with a simple unplug and replug in the ethernet cord. I tried this, it didn't work first try. I tried it for a longer period of time, and it seemed to do the trick. However, when I woke up today, Steam was doing the same thing. It acted as if I couldn't connect to the internet and I could not login. I've tried reinstalling steam multiple times and deleting the Valve registry files. I really don't know what else to do. I can connect to steam flawless on my laptop, but it just doesn't run games like my desktop can. Any help would be greatly appreciated. Also regarding the laptop, I tried copying over my steam folder from my laptop, and that hasn't worked either. So it leads me to believe I have some weird internet connection settings on my computer.

And I guess I should mention both computers are running Windows 7.

[Zenebatos]

What's the error that comes up?

[Valis]

I've been having the same issue and I'm starting to doubt its my computer because nothings changed since I left after Summer A.

This post has been edited by Valis: 21 August 2011 - 02:29 PM

[skitt]

The usual error that comes up when you don't have any internet conenction.

This post has been edited by skitt: 21 August 2011 - 06:33 PM

[cyb.tachyon]

https://support.stea...=8571-GLVN-8711

But then again, I never had issues with on campus steam as a freshman. Personally, I'd call Service Desk (407-823-5117 or serviceDesk@mail.ucf.edu) and see if they can figure out why you seem to be having the issue while your friends are not. Unfortunately, if you get someone who doesn't care, they'll just throw the following at you: (from http://www.resnet.ucf.edu/faq.htm)

Quote

Does ResNet allow the use of online games?
The ResNet AUP does not prohibit users from participating in online gaming services and the Network Operations Center does not take any action to prevent the functionality of online games. However, some online games have difficulty communicating through the ResNet firewall and may not function properly on ResNet. The Network Operations Center will not make accommodations to provide support for online games. If a particular title does not function, the user will need to seek support from the title's manufacturer.

Good luck!

[skitt]

cyb.tachyon, on 21 August 2011 - 10:59 PM, said:

https://support.stea...=8571-GLVN-8711

But then again, I never had issues with on campus steam as a freshman. Personally, I'd call Service Desk (407-823-5117 or serviceDesk@mail.ucf.edu) and see if they can figure out why you seem to be having the issue while your friends are not. Unfortunately, if you get someone who doesn't care, they'll just throw the following at you: (from http://www.resnet.ucf.edu/faq.htm)


Good luck!

I read the resnet FAQ, which led me to believe I would get no help there. Also, I can't really forward UCF ports myself...
I can access steam perfectly with my laptop. This leads me to believe it is not something that has to do with the network, but something to do with my computer. This leads me to believe I might have some settings set wrong for connecting to UCF's network compared to connecting to my home network, but I really don't know. I may try calling the Service Desk tomorrow or something, but I really have my doubts on how much help they will be.

[Brain?!]

skitt, on 21 August 2011 - 07:38 PM, said:

I read the resnet FAQ, which led me to believe I would get no help there. Also, I can't really forward UCF ports myself...
I can access steam perfectly with my laptop. This leads me to believe it is not something that has to do with the network, but something to do with my computer. This leads me to believe I might have some settings set wrong for connecting to UCF's network compared to connecting to my home network, but I really don't know. I may try calling the Service Desk tomorrow or something, but I really have my doubts on how much help they will be.

The people at the UCF Campus Service Desk are usually incompetent and, above all, incredibly lazy. Even if they were motivated or capable individuals, they probably wouldn't help you with your problem; as the FAQ implies, they don't really care whether or not you can play games. That being said, it might not hurt to call them anyway - if nothing else you'll get a tech support horror story to tell the rest of us.

How are you connecting to the internet? Are you going through a router or are you plugged directly into the wall? Do you have connection problems with any other programs on your desktop, or just with Steam?

[skitt]

Brain?!, on 21 August 2011 - 11:59 PM, said:

The people at the UCF Campus Service Desk are usually incompetent and, above all, incredibly lazy. Even if they were motivated or capable individuals, they probably wouldn't help you with your problem; as the FAQ implies, they don't really care whether or not you can play games. That being said, it might not hurt to call them anyway - if nothing else you'll get a tech support horror story to tell the rest of us.

How are you connecting to the internet? Are you going through a router or are you plugged directly into the wall? Do you have connection problems with any other programs on your desktop, or just with Steam?

I'm connecting directly to the wall through an ethernet cord with my desktop. On the laptop, I connected it directly to the wall with the same ethernet cord, but now I am using the wireless. Steam worked on the laptop while using the ethernet to get internet(no it was not connecting to the wireless in any way possible) and is working with the wireless. Also, if i tried to call the service desk, I really wouldn't know what to say, honestly. Maybe just check which ports are open or something.

[TerranUp16]

Kinda surprised ib hasn't popped in here yet, but it may be due to him not finding a solid solution to it. Or if he has, he hasn't told me.

Anyway, I've personally never had this issue (the one issue I HAVEN'T had with Steam? xD), but it's cropped-up for ib numerous times. My read on it is that it seems to either just randomly go away, or if you're willing to reinstall the OS multiple times you can force it away a little faster.

[ibfreeekout]

I've had this happen to me multiple times and it is completely frustrating and really pisses me off. Luckily it hasn't happened recently and I have yet to find a solution for it other than 1) Rage and wait for awhile or 2) just reinstall the OS because I have nothing better to do while waiting. I know both are horrible suggestions but I swear they are the only way that I have found to actually do anything. There are a few things that I have tried that are on the Steam forums, but they have been there for the last 4 years and have yet to be fixed for many people. By the way, myself and Terran are both in Tower 1 and our experiences with Steam have been different. It just seems to be a random thing that happens for no real reason.

tl;dr - be patient, it should eventually come back. Don't bother sending a support request to either the Help Desk or to Steam Support, because they are going to tell you that the UCF Network is not responsible if games don't work and Valve will just give you the basic "Reset your network card" bullshit that never works.


Also, welcome to the club skitt :3

[SniperX]

Out of curiosity have you tried using a vpn service and then connecting steam?

[Gamma]

SniperX, on 21 August 2011 - 10:57 PM, said:

Out of curiosity have you tried using a vpn service and then connecting steam?

You can't VPN out at UCF

[skitt]

As of 10:48 PM, I connected to Steam. I have no doubt it will stop working like it did last time I turned my computer off. So I think I'll keep it on for a day or so. Anyways, thanx for the replies and help. I hope it gets better, haha.

[SniperX]

gammasts, on 21 August 2011 - 11:59 PM, said:

You can't VPN out at UCF

Must be a resnet thing then.

[TheLaughingMan^^`]

skitt, on 21 August 2011 - 02:22 PM, said:

The usual error that comes up when you don't have any internet conenction.

THAT IS EXACTLY WHAT I'M GETTING ALSO!!!

Another problem i'm having is that I can't join any games in HoN, but i can log on. I think these problems are similar.

[Cre8]

Yaha I have the solution that worked for me. i had the same problem while in nike dorms and all i had to do was change from a wired connection to the wireless ucf_wap2 and connect to steam and then i reinstalled it and it has been loading fine ever since

[TheLaughingMan^^`]

Cre8, on 22 August 2011 - 10:13 PM, said:

Yaha I have the solution that worked for me. i had the same problem while in nike dorms and all i had to do was change from a wired connection to the wireless ucf_wap2 and connect to steam and then i reinstalled it and it has been loading fine ever since

I'll try this before i go and yell at the computer support.

[TheLaughingMan^^`]

So I connected onto the wireless network of UCF (UCF_WPA2 didn't work for me) and i had no problems getting onto to steam and connecting to HoN games. When i came back to my dorm, i left steam open and it would still work. Once I logged off of steam and tried to log in again, i got the same error message above. Also when I came back home, I could not join any HoN games either.

So what this means is that nothing is wrong with my computer and that UCF must be blocking some access on my port.

[Cre8]

did you take out the ethernet cable before logging onto the wireless connection? i have to do that every time i want to log onto steam now

[ibfreeekout]

Cre8, on 22 August 2011 - 11:13 PM, said:

Yaha I have the solution that worked for me. i had the same problem while in nike dorms and all i had to do was change from a wired connection to the wireless ucf_wap2 and connect to steam and then i reinstalled it and it has been loading fine ever since

Towers doesn't have wireless >.<